The website is owned and operated by SKINSURANCE WELLNESS PRIVATE LIMITED (“Company”). The Company is also the owner of the brand LISÉN. The information and services provided on the website are provided by LISÉN on the terms and conditions provided herein (hereinafter the same will be collectively referred to as ‘Terms & Conditions’ or ‘Terms of Use’) along with Privacy Policy, Order & Shipping, Cancellation, Refund and Return Policy (altogether to be referred to as " Policies") both as modified and amended from time to time. You may be accessing our website from India or Outside India by using any electronic device, including but not limited to a computer, mobile phone, tab (through an iOS or Android application, for example). These Terms & Conditions shall govern your use/access of our website which will be applicable to you irrespective of your conduct, regardless of the means of access.

By merely accessing, browsing or otherwise using our website you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms of Use and the Policies.Whether you have read the same or not, it will be considered as deemed read and understood. So, it is advisable & required to read and understand the Terms of Use and Policies before you proceed further. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES AND IMPLY YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS OF USE AND POLICIES.

If you are not willing to accept OR agree to any of the terms enumerated in the Terms of Use or the Policies, we ask that you do not access or use the website or order any items from it. You are responsible to ensure that your access to this platform and material available on or through it is legal in each jurisdiction, in or through which you access or view the platform or such material.

LISÉN reserves its right to change the particulars contained in the Terms of Use or the Policies from time to time without any advance notice to its users and in its sole discretion. If LISÉN decides to change the Terms of Use or Policies, LISÉN will post the new version of the Terms of Use or the Policies on the Site and update the date of upload specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the website following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and any other applicable policies, including their dates, to understand the Terms of Use and Policies that apply to your use of the Site.

Our Privacy Policy, Cancellation Policy, Refund Policy and all the other terms and conditions and guidelines that you can encounter on our Site in conjunction with specific features, functionality, or offers, and customer care, are all considered to be a part of these terms and conditions. These Terms and Conditions apply to your entry and the use of the Site, as well as all other applications, materials, goods, or services given access by LISÉN or its associates, officers, or directors to you through the website.

This website is not intended for anyone under the age of 14+. You can merely search our website if you are under the age of eighteen under the guidance of your parents or legal guardian. However, if you have not attained the age of 14 or more, you cannot, therefore, give us personal information, make a purchase on the Site, or enroll on the website.

To be eligible to place an order or otherwise access the website, the customer must be (a) At least 14+ years old or if a minor is willing to access or is accessing our website, the same must be done by them under the supervision of his/her guardian (b) be competent to contract (as understood under the applicable laws).

If you are accessing, browsing and using the website on someone else’s behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that such other person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the website resulting from such access or use of the website of whatsoever nature.

The products listed on the website are manufactured by our authorized manufacturers in South Korea, and hence, these are categorically imported range of products. However, we have strict guidelines for our manufacturers to meet all applicable Indian standards. For specific details with regards to country manufacturing and our authorized manufacturer, you may please refer to the specific product & its package. Further information and disclosures on products (imported products) are available on the website and are provided in accordance with Local Laws.

The products and/or services described on the website, and any samples thereof that we may provide to you upon your demand subject to its Terms of Use, are for personal use only. You may not sell or resell any of the products and/or services or samples thereof that you receive from us. We reserve the right, with or without notice to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms of Use and Policies.

In case any products purchased/received causes any side effects or doesn’t suit you or meet your expectations, please note that LISÉN in no manner shall be responsible for the same except as otherwise bound under law. You should carefully read the individual terms and conditions, direction to use, cautions and ingredients in relation to the products and its use and must consult a specialist/expert in case of any doubt before the use of the same. Further, your attention to Product Use Disclaimer, Allergen Disclaimer.

You are required to strictly follow “Directions to use” or “Conditions to use” issued by us for each product from time to time. The effectiveness of the product depends upon multiple factors, which may be subjective and each time you read “Claims” or “Declarations” displayed on products, you acknowledge that LISÉN may not be liable for any problem that may result from abuse, accident, misuse, or use without an expert’s advice where warranted or not in conformity with such advice or prescription of the product. Any Claim displayed on the product or on website or any other promotional material for any of the product is based upon information & claims made by the Manufacturer or its authorized representatives to us and is declared or displayed on the product on AS-IS basis without any warranty, either expressed or implied. These products are not for human consumption and are intended solely for application as may be directed in respect of each product.

Products may contain certain ingredients which may cause allergy especially if you have any history of allergies by the use of such ingredients.

If you have any allergies, you are required to read the product ingredients on the label or website carefully. You are also required to carry out a patch test as instructed on each product, and if you face any irritation/ reaction, you must immediately discontinue its use.

If you are not aware of any allergy, you must do a patch test before its use.

Except to the extent required by applicable law, we do not warrant that details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.

We and/or the website does not and is not intended to, provide any form of skincare, beauty, healthcare, medical or other forms of advice. The information presented on the website shall not in any manner whatsoever be interpreted or construed as a replacement or substitution for skincare, beauty, healthcare, medical or other forms of advice provided by your professional healthcare provider. Under no circumstances will we, our employees, representative/s or affiliate/s be liable for the information or the consequences of you relying on such information.

We attempt to be as accurate as possible when describing our products on the website; however, except to the extent it may be required under applicable laws, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, current, or error-free. The website may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.

LISÉN reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted by any person) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability or any other aspect of the product or services.

This website is directed to be used by people aged at least 14+ years. We assume that if at all it is being accessed by any minor, the same is under supervision of their guardians, and the guardians are accordingly bound by the Terms of Use & Policies on this website.

When you first register to use the website, you may be prompted to create a password. You must keep your password secret and not give it to anyone else or let them use your account. You must not use anyone else's password or account.

If you are accessing, browsing and using the account on someone else’s behalf, it will be deemed understood that you are representing that you have the authority to bind that person to all the Terms of Use and Policies herein. If such person refuses to be bound as the principal to the Terms of Use & Policies, you agree to accept liability for any harm caused by any wrongful use of the website resulting from such access or use of the website of whatsoever nature.

You will be solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge.

You agree to notify us immediately of any unauthorized use of information of your Account and/or password(s) and any other breach of security relating to the website. Upon investigation, if we find a breach or suspected breach or will have a reason to believe that the security of your account has been breached, we may ask you to change your password, or temporarily/permanently block/suspend your account without any liability upon LISÉN.

We reserve the right to terminate any Account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use & Policies or for any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.

You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes and the same do(es) not infringe any rights of a third party of whatsoever nature and/or in whatever manner.

You agree to defend, indemnify and hold us harmless from any claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the Website, any violation of these Terms or any of the covenants made by you herein, which may result in any loss or liability to us or any third party.

You agree that no claims or actions arising out of, or related to, the use of the site or these terms may be brought by you after the reasonable period/ or after the expiry of one (1) year from the date of first access of our website on account of which, claim is raised or being raised.

All information and content available on the website including but not limited to domain name listenskincare.com, trademarks, trade dress, "design aesthetic" logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of the LISÉN and/or our affiliates, partners or licensors. It is protected by laws governing all applicable forms of intellectual property, irrespective of these being registered or unregistered. No use, reproduction or representation of the website (in whole or in part), on any media whatsoever, for any other purposes including, but not limited to, commercial purposes, shall be authorized. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.

The Contents and software on this website are to be used only as a shopping resource and for accessing information about us or our products. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this website is strictly prohibited.

All prices indicated for products available via the website are inclusive of applicable taxes at the current rates. Delivery charges, if any, are displayed to the customer prior to finalizing an order and shall be added to the price of the products and are indicated separately on the order form.

LISÉN strives to provide accurate product and pricing information, however errors may occur. Whilst the prices displayed on the website are regularly verified, we cannot and therefore do not guarantee the absence of errors.

In the event that an obvious error in the pricing of a product is detected LISÉN shall have the right, at its sole discretion, either to refuse or cancel any orders placed for that product/service, unless the product has already been delivered and/or the service has already been availed by you.

Unless the product ordered by you has been delivered and/or the services are availed, your offer will not be deemed accepted and LISÉN will have the right to modify the price of the product/service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you about the same.

In the event of acceptance of your order the amount shall be debited to your credit card/ debit card account and duly notified to you once the order is processed. The payment may be processed prior to LISÉN's dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to debit card/Bank Account, as may be the case.

Prices may be modified at any time. Applicable prices shall be the ones published on the website at the time of placing an order by a customer.

LISÉN Rewards/Coupons are Cashback/points. On every shopping transaction of INR 200, the customer will become eligible for 1 LISÉN Reward Point, the same will be credited to the Customer’s LISÉN account. Each LISÉN Reward point shall be equal to INR 10; each point can be redeemed on your next purchase.

Each LISÉN reward point will not make you eligible to en-cash the same as currency. There will be no cash options to these reward points or no offer of prizes. These will be non-transferable, non-negotiable, and can be used based on availability. LISÉN reserves the right to substitute equivalent or greater or lower value awards to each LISÉN Reward point. The reward points must be redeemed within a period of one (1) year from the date of its allocation after which the same may expire solely at the discretion of LISÉN.

The winners are solely responsible at their end for accounting this in their income tax return or for paying any income tax or gift tax or other legislative taxes, duties, or levies that may be applicable from time to time and arise on account of the prizes.

All items purchased from the website are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier except in the case the order is cancelled by us prior to its delivery to you.

LISÉN grants you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of the website. All rights not expressly granted to you in these Terms of Use & are reserved and retained by the website, LISÉN and its affiliates.

LISÉN reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the website and to block and prevent your future access to the website.

LISÉN is using various social media platforms, including Facebook, Instagram, YouTube, blog website etc, merely to create brand awareness or awareness about the products. You may use the information made available based upon the Terms of Use listed here to read with conditions issued by each such social media’s platform for its use. You hereby agree to indemnify us for any claim or liability arising from any abuse or misuse of these social media platforms. Further information made available through the use of social media platforms are subject to expert’s opinion or advice to be sought by you on each relevant aspect discussed thereof.

ANY DISPUTE RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE, THE SERVICES, THESE TERMS, AND CONDITIONS, INCLUDING THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR THE RELATIONSHIP BETWEEN THE PARTIES (OTHER THAN CLAIMS RELATING TO THE INTELLECTUAL PROPERTY RIGHTS OF LISÉN OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS OR CLAIMS IN EQUITY) (COLLECTIVELY, “DISPUTES”) SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION. ARBITRATION MEANS THAT AN ARBITRATOR(S) WILL DECIDE THE CLAIM, AND YOU WILL NOT HAVE THE RIGHT TO SUE IN COURT OR TO HAVE A JUDGE OR JURY DECIDE YOUR CLAIM. YOUR RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY ALSO BE LIMITED IN ARBITRATION.

You and LISÉN accept that the arbitrator, not any union, state, or local court or entity, will have ultimate jurisdiction to settle any conflicts arising out of the understanding, usefulness, constitutionality, or creation of this Arbitration Agreement, including any argument that all or any part of it is invalid or voidable. The arbitrator may also determine all necessary arbitrability questions, such as whether certain Terms and Conditions are unconscionable or illusory, as well as any defense to arbitration, such as a waiver, pause, laches, or estoppel. The arbitrator's decision is final and can be entered as a judgment in any court of jurisdiction.

Regardless of the above, you and LISÉN each reserve the power to obtain injunctive or other equitable relief in any court of competent jurisdiction to avoid the real or alleged infringement of a party's intellectual property or the intellectual property rights of our associates, partners, or licensors, or to pursue any other cause of action in equity. You and LISÉN both agree that every other court has authority and venue over you for these purposes.

The following terms and conditions are governed by and be interpreted in accordance with laws of India. Any dispute arising from the interpretation, validity and/ or execution of these terms shall be subject to the mandatory jurisdiction of the competent courts in Delhi, India.

You accept that any arbitration or proceeding* will be restricted to the conflict between you and us, and that no other arbitration or proceedings will relate to it. (ii) No right or jurisdiction exists for any conflict to be arbitrated or settled as a class action or to use class action procedures; and (iii) there is no privilege or jurisdiction for any conflict to be brought in the name of the general public or anybody else. YOU AGREE TO BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PRETENDED CLASS OR REPRESENTATIVE PROCEEDING.

If a court or arbitrator finds that the class action waiver under this Section is invalid or unenforceable for some cause or that an arbitration will continue a class basis, the whole Arbitration Agreement is invalid, and the parties are considered not to have decided to arbitrate disputes on a class basis.

Please review our Privacy Policy so that you may understand our privacy practices. This forms an integral part of these Terms of Use.

Please refer our Shipping & Return Policy so that you may understand our order processing, shipping, return, cancellation, exchange and refund practices.

These terms and conditions are subject to change and shall be modified and/or updated from time to time at our sole discretion.

All reviews, comments, feedback, postcards, suggestions, ideas, survey answers, and/ or other submissions/ disclosures, provided or submitted or offered to the website (to be referred to as “Feedback & Suggestion(s)”) while such Feedback or Suggestion has been asked/ requested/ offered to be provided by this Site or any other platform or otherwise disclosed, submitted or offered in connection with your use of this Site shall become and will remain the property of LISÉN. Providing of such Feedback or Suggestions by you shall constitute an assignment of all rights attached to such Feedback & Suggestions to and in the name of LISÉN including but not limited to all worldwide rights, titles and interests, copyrights and other intellectual properties. Accordingly, LISÉN shall be eligible to make use of commercial or otherwise, of any Feedback & Suggestions.