Privacy Policy

We understand the importance of safeguarding your personal information, and we have formulated a Privacy Policy to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the website. Your use/ continued use of the website implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of your personal information by LISÉN in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of LISÉN.

The information that we obtain through your use of the website, whether through the registration process or otherwise, is subject to our Privacy Policy. Our Privacy Policy addresses our collection and use of the data you provide to us, including your rights relative to that information.

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to LISÉN and the terms "You" /"Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract created under the Information Technology Act of 2000, its laws, and the revised provisions relating to electronic documents/records in various legislation as amended by the Information Technology Act of 2000. There is no requirement for a physical, electronic, or digital signature on this Privacy Policy.

Between you and LISÉN, this Privacy Policy is a legally binding contract. By visiting this Website, you are accepting the practices described in this Privacy Policy. You further agree and consent to our collection, use, processing, disclosure, and transfer of your data according to the provisions of this Privacy Policy

The provisions of the Information Technology (reasonable security policies and procedures and sensitive personal data of information) regulations, 2011 under the Information Technology Act, 2000, require the publication of a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

Information: We receive any information you enter on our website or give us in any other way, which is stored to clarify, personal information means and includes name, email, website user account login ID and password, mobile and landline phone numbers, gender, DOB, address, gift message and eye prescription, skin type etc. but specifically excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored and/or in cookies on your computer. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future commercial transactions, and communicating with you and utilizing/disclosing, without prejudice to any of your other rights, the same for any other, whether commercial or non-commercial purpose which LISÉN in its sole discretion considers necessary for its business purposes or otherwise. You can review, add or update certain information by writing to us at when you update information, we usually keep a copy of the prior version for our records.Retention of Information: We will retain your data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The data discussed herein will generally remain in the records of LISÉN for longer periods, if, at any time, you feel that we should no longer be retaining your data, you must request in the manner provided herein that we erase the data that we hold. If you would like to exercise your right to request deletion, please submit your request by emailing us at support@sw-pl.com with subject-line “Customer ID – Delete my personal data- Urgent Request”. Within fifteen (15) business days of receipt of your request in the manner prescribed, LISÉN shall delete all the data belonging to Customer id. You acknowledge that in case of such deletion, our Website may not continue to provide you those services which are/were being provided based upon data housed with us. Your re-use of website may again result in providing your data for our website to process as it was being accessed, retained, used or processed while you accessed it for the very first time.Communications: To help us make e-mails more useful and interesting, we may request to receive a confirmation when you open e-mail from your end if your computer supports such capabilities.Authorized Third Party Processing of Information Received by the Company: For the purpose of providing, you with our services, we may share your information with third parties such as affiliates of the company, service providers etc. When we disclose your personal data to such third parties, we take all precautionary measures as required under applicable law to restrict further disclosure. When we transfer your personal data to such third parties, we enterinto appropriate contractual arrangements to ensure that they maintain similar levels of data protection as we would. You may be notified when another business is involved along with us in processing Your commercial transactions, and we share, use or, disclose customer information related to the processing of those transactions with that business as needed to fulfil your order. Your personal data may be transferred, stored and processed only in India. By using our services, you consent to such storage and processing.Transfer of information: As we continue to develop our business, we might be acquired completely or merge with any other company. In such transactions, customer information generally is one of the transferred business assets. In such a case, we will ensure the protection of your information as per these policies and guidelines. You hereby specifically consent and grant permission to disclosing and transferring of information to such third parties.Protection Measures: We release accounts and other personal information when we believe release is appropriate to comply with law; to enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and other similar matters. You hereby specifically consent and grant permission to disclose and transfer information to such third parties, as required.

Upon subscribing to our SMS alerts/Email services: You consent to accept recurring automatic marketing or informational messages/emails and/or shopping cart alert messages/emails at the phone number given by subscribing to text marketing alerts.

When you sign up/subscribe for our service, you can expect to receive texts from us about Email Alerts, Surveys, Welcome Messages, Customer Win-Backs, Text Campaigns, Giveaways, and Flash Sales on a regular basis.

To unsubscribe, reply STOP. For assistance, type HELP. Rates for messages and data may apply to your mobile phone service provider.

Upon acceptance of our Cookies related notification, you consent to our use of cookies to make calls or decisions including but not limited to determine if a cart has been abandoned and seeing whether the consumer has already opted in for text marketing.

If you do not want to be a customer of any of our services, you can unsubscribe at any time by responding to any message with STOP, CANCEL, QUIT, END, or UNSUBSCRIBE. You may receive a second text message from us confirming your cancellation of the subscription for the respective service. You also accept that sending emails, calling in, sending some other type of opt-out unsubscribe request, or using terms other than those mentioned above, would not be considered a valid method of unsubscribing you.

When you sign up for our service, you can expect to receive texts from us about Email Alerts, Surveys, Welcome Messages, Customer Win-Backs, Text Campaigns, Giveaways, and Flash Sales regularly.

We work to protect the security of your information during transmission by using appropriate encryption software during the part where you enter your credit card or net banking details, which encrypts information you input. We constantly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. We do not and will not sell or rent your personal information to anyone, for any reason, at any time, unless (i) where you have given your consent, or (ii) utilize the same for some statistical or other representation without disclosing personal data. Our security measures may involve measures such as but not limited to password protection, limitation of access to specified personnel on a need-to-know basis, and security measures including encryption if required and other physical security measures to guard against unauthorized access to the server and systems and information residing on such server and systems as the situation may demand. The Company’s security practice contains managerial, technical, operational and physical security control measures which are commensurate with the information assets being protected and with the nature of business. You acknowledge and agree that the security practices and procedures mentioned above are reasonable to protect the information provided by you. We only reveal those numbers of Your account as required to enable us to access and provide you with the required services relating to your accounts. We make every effort to allow you to retain the anonymity of your personal identity and You are free to choose a Login ID email address and password that keeps your identity anonymous. Access to your Registration Information and your personal financial data is strictly restricted to those of our Company employees and contractors, strictly on a need-to-know basis, to operate, develop or improve the Service. These employees or contractors may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. It is important for You to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. As described in this Agreement and with your consent, the Company will, from time to time, connect electronically to your online bank, credit card and other online financial accounts to process your Order. The company will also use other third parties like courier companies to deliver products that you order on our website to your delivery address.

Cookies are small files that are left on your device while you browse the website (such as the pages looked up, the date and time of such access, etc.) and which may be read by the website whenever you access the same website (hereinafter “Cookies”). Whenever we use a third party to host and serve content, we may arrange for a common identifier to be shared between the third party and us in order to enable accurate measurement of traffic and usage. This includes but is not limited to the use of AMP Client IDs in Google Analytics for Accelerated Mobile Pages served by Google on our behalf.

LISÉN generally retains cookies & related information for the period of ninety (90) days from the date of its first access for purposes described herein. Upon completion of the ninetieth (90th) day, cookies are either automatically deleted or removed by LISÉN.

LISÉN may use cookies solely for its purposes or to improve the product offering to the Customer in the appropriate manner including but not limited to (i) providing appropriate content/s according to need or preference or viewing history, (ii)accumulate anonymous, aggregate, statistical information on website usage for making improvements to its website & other online platforms in accordance with customer or group of customers preferences. LISÉN reserves the rights, at its sole discretion, to change, modify, add or remove categories of cookies at any time with or without any prior notice.